Refund Policy
What happens if you want to cancel or get your money back
Last updated: September 2026
1. 14 days to change your mind
If you buy a subscription and decide within 14 days that it is not for you, we refund the full amount. You do not need to explain why. Write to atlantidaapps@gmail.com from your account email and we will take care of it.
2. Cancel whenever you want
You can cancel your subscription at any time and you will not be charged again. You keep access to your plan until the period you already paid for ends. After that your account returns to the free plan and your data stays where it is.
3. After the 14 days
Once that window closes we do not refund the current period, because the service was available to you throughout it. If something stopped you from using the app, write to us anyway: we look at those case by case.
4. Duplicate or mistaken charges
If you spot a charge you do not recognise, a duplicate one, or you kept being billed after cancelling, we refund it in full no matter how much time has passed. Tell us and we will fix it.
5. Purchases made on iPhone or Android
If you subscribed inside the iPhone or Android app, the payment was processed by Apple or Google and refunds follow each store's own rules. On iPhone you request them at reportaproblem.apple.com, and on Android through Google Play. If you need a hand with that, write to us anyway and we will help you through it.
6. How to request one
Write to atlantidaapps@gmail.com from the email you used to create your account, telling us which plan you have. We reply within 2 business days. Once approved, the money goes back to the same payment method you used, and banks usually take 5 to 10 days to show it.